Currently we only offer cover for domestic dogs and cats. Please also review our excluded breeds list for dog and cat breeds we do not cover here:
Excluded Dog Breeds: Akita; Alapaha Blue Blood Bulldog; American Bandogge (Bandog); American Bully; American Foxhound; American Pit Bull Terriers; American Staffordshire Bull Terriers; Anatolian Shepherd Dog (Karabash); Australian Dingo; Bakharwal; Boerboel; Bucovina Shepherd Dog; Bully Kutta; Cane Corsos; Caucasian Ovcharka; Chinese Chongqing; Chow Chow; Dogo Argentino; Drever; Fila Brasileiro; Greek Harehound; Greek Shepherd / Greek sheepdog / Hellenikos Poimenikos; Gull Dong; Indian Pariah Dog; Irish Bull Terrier; Irish Staffordshire Bull Terrier; Japanese Tosa; Kangal Shepherd Dog (Kangal); Karelian Bear Hound; Korean Jindo; Laizhou Hong; Northern Inuit Dog; Perro de Presa Canario (Canary Dog); Pit Bull Terriers; Pit Bull; Racoon Dog; Romanian Raven Shepherd Dog; Sabueso Español (Spanish Scenthound); Saint Miguel Cattle Dog; Shar Pei; Thai Ridgeback; Tibetan Mastiff; Wolf Hybrids; Wolves; any dog banned in Great Britain (this includes any ‘type’ defined in the Dangerous Dogs Act 1991, considered to match the description of a prohibited ‘type’; any breed crossed with these dogs; and any other breed or type added at a later date); any dog used for hunting, shooting, trade, or business; any dogs under 4 weeks old.
Excluded Cat Breeds: Asian Leopard Cat; Chausie; Keetso; any crossbreed of these cats; any cats under 4 weeks old.
Treatments covered include: Physiotherapy; Hydrotherapy; Chiropractic manipulation; Osteopathy; Acupuncture; Homeopathic or herbal medicines; Laser Therapy
The complementary treatment must be recommended by a vet and administered by a suitably qualified practitioner. Please see our current list of suitably qualified practitioners here: Association of Chartered Physiotherapists in Animal Therapy/ National Association of Vet Physiotherapists; The Institute of Registered Veterinary and Animal Physiotherapists (IRVAP); The International Association of Animal Therapists; Canine Hydrotherapy Association International Vet Acupuncture Society (IVAS); The Association of British Vet Acupuncturists (ABVA); National Association of Registered Canine Hydrotherapists (NARCH)
Subject to terms and conditions in your policy documents.
This includes corrective treatment for Behavioural Conditions for your Pet. Your pet’s Behavioural Condition must be treated by a vet or a suitably qualified pet behaviourist/counsellor. Please see our current list of suitably qualified pet behaviourists/counsellors here: Association of Pet Behaviour Counsellors (APBC); Canine and Feline Behaviour Association (CFBA); Certified Animal Behaviourist (CCAB); A qualified member of the Royal College of Veterinary Surgeons (RCVS)
Subject to terms and conditions in your policy documents.
Pedigree: parents are of the same breed.
Cross: parents are of two different breeds.
Mixed: parents are of 3 or more different breeds.
The Emergency Booster inlcudes:
Dog Walking Cover: We will cover the cost of a professional dog walker to walk your dog daily if you are hospitalized for more than 4 consecutive days.
Emergency Kennel/Cattery Cover: We will cover the cost of boarding your pet for the duration that you are hospitalized for more than 4 consecutive days.
Subject to terms and conditions in your policy documents.
The Travel Booster inlcudes:
-Holiday Cover - We will cover the cost of emergency vet treatment during a holiday to certain European Economic Area (EEA) qualifying countries.
-Holiday Cancellation Cover - We will cover the travel and accommodation expenses incurred by you if you have to cancel or cut your holiday short because your pet needs immediate life-saving surgery.
Subject to terms and conditions in your policy documents.
Yes, upgrades and downgrades are allowed during the term of the policy. Simply log into the Customer Portal and request the change. The change will be effective from the next month. The link to the Customer Portal is provided on the top right of your screen.
Please note that any condition, related condition, or bilateral condition which has happened or has shown clinical signs or symptoms of existing in any form prior to the increase in cover will not benefit from the increase in cover.
Yes, Boosters can be added or removed during the term of the policy. Simply log into the Customer Portal and request the change. The change will be effective from the next month. The link to the Customer Portal is provided on the top right of your screen.
Please note that any condition, related condition, or bilateral condition which has happened or has shown clinical signs or symptoms of existing in any form prior to the increase in cover will not benefit from the increase in cover.
We hope to encourage a long and healthy relationship with your pet. This is why we introduced a Body Condition Score, rewarding responsible pet ownership.
The Body Condition Score is determined using a known method of evaluating body composition using the appearance and feel of your pet to assess body condition. If the Body Condition Score indicates that the body condition of your Pet is in an ideal range you will qualify for a discount.
Simply log into the Customer Portal, select 'Change pet details' under the 'Pet Details' tab and select 'Submit Body Condition Score'. This will send you a digital body condition link that should be shared and completed by your vet. The vet can now assess your pet and complete the form digitally. Once completed we will automatically review the body condition score of your pet and apply the necessary discount to your policy effective from the next billing month.
For more information please refer to our Policy Wording and IPID.
Boosters are optional covers which you can select at an additional premium to enhance your cover.
Health Booster: Take-Home Medication Cover (pills and other medications to be administered outside the vet clinic), Complementary Treatment Cover and Corrective Behavioural Cover.
Dental Booster: Dental Cover related to illness.
Emergency Booster: Dog Walking Cover and Emergency Kennel/Cattery Cover.
Travel Booster: Holiday Cover and Holiday Cancellation Cover.
For more information please refer to our Policy Wording and IPID.